The Dip & Dales Co.

Privacy Policy.

Last updated: 14/05/25

At The Dip & Dales Co., your privacy is important to us. This privacy policy outlines how we collect, use, store, and protect your personal information across our website, e-commerce store, events, retreats, and mobile sauna services.

1. Who We Are

The Dip & Dales Co. offers a range of wellness-focused services, including an online shop, hosted retreats and events, and a mobile sauna experience (Löyly & Jää). Our business is based in the UK and complies with UK data protection laws.

2. What Information We Collect

When you interact with us - whether by booking a session, making a purchase, contacting us via email/social media/contact form, or joining one of our events - we may collect the following personal information:

  • Full name

  • Email address

  • Contact telephone number

  • Name and contact telephone number of an emergency contact

  • Billing and/or delivery address

  • Health-related information (only where relevant for sauna use, event or retreat safety)

3. How We Use Your Information

We use the information we collect to:

  • Process orders and manage bookings

  • Communicate with you about your purchases, sessions, or upcoming events

  • Provide customer support

  • Ensure safety and suitability for activities like sauna use or retreat participation

  • Send occasional updates or marketing emails (only if you’ve opted in)

4. Who We Share Your Data With

Your personal information is never sold or shared with third parties outside The Dip & Dales Co.

We may share your information only with relevant The Dip & Dales Co team members, such as event hosts or staff assisting with bookings, and only when necessary to deliver the service you've requested.

5. How We Store and Protect Your Data

Your information is stored securely using password-protected systems and trusted booking and e-commerce platforms. We take appropriate technical and organisational measures to keep your data safe.

We only keep your data for as long as necessary for the purpose it was collected, unless legally required to retain it for longer.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Ask for your data to be deleted (where legally permitted)

  • Withdraw consent for marketing at any time

To exercise these rights, please contact us at: Adventurers@thedipanddalesco.com

7. Cookies

Our website may use cookies to improve the user experience. You’ll have the option to accept or manage cookies when visiting our site.

8. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via our website or email if appropriate.

9. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

The Dip & Dales Co
Email: Adventurers@thedipanddalesco.com
Phone:07494383083